We know that most people want to age in place and receive care in their homes and communities. But shifting care to the home doesn’t happen overnight. It requires new models and digital tools to help people get the services they need, and stay connected to their providers and health plans.
Dina’s engineering team works behind the scenes to bring our vision of a connected healthcare ecosystem to life. And this increasingly is centered around the home.
“We’re excited about introducing workflows for different service lines like meal delivery, home modification and transportation, so providers and health plans can deliver these services to their members in a unified, timely, and efficient manner,” said Ross Lipenta, Dina’s senior vice president and head of technology. “This will help more people age in their homes, on their own terms.” Here’s what else he had to say:
What is the team’s approach to building the Dina platform?
We’re constantly reviewing available services and tools to find the very best technology. As an example, we leverage third-party services from trusted companies like Google, Amazon Web Services and Microsoft Azure to build our platform. This supports our goal of speed to market, and we don’t have to invest in a large operational team to run and manage infrastructure.
Instead, we can take advantage of the secure services these companies provide to remain leading edge in a rapidly evolving technical landscape.
And while technology is important, it’s our team that is the star of the show. We have a great group of talented engineers who share a passion for delivering high-quality well-thought-out solutions. We take an iterative approach so we can get small pieces out as early as possible to collect feedback and make sure we’re always providing value to our customers.
How do you reduce the amount of time users are on the platform?
Our end-users are busy people. Whether they’re care coordinators or downstream service providers, they’re working with patients and members to make sure they have the services they need. And we want them to use our platform in the most efficient way possible. So, if a care coordinator needs to arrange a service or coordinate care through our system, we want them to be able to do that as quickly and efficiently as possible.
A great example is our bundled referral experience that allows care coordinators to easily check availability across multiple providers at the same time. We all know that staffing shortages make it increasingly difficult to find home health, hospice, or non-medical homecare for patients and members. Through Dina, a coordinator can quickly engage all relevant providers to confirm availability, initiate care, and confirm that services are moving along as expected. Our goal is to optimize how you access the application so you get the information you need faster. Looking forward, we’re excited about providing some of that information in a more automated fashion.
What does it mean for Dina to be HITRUST certified?
Certification is a mechanism we use for external validation of our security program, and HITRUST is the gold standard for healthcare IT organizations. We’re really proud of this achievement and it’s an important milestone as we continue to grow as a company.
As part of the program, we run internal and external assessments which inform our security roadmap. We are continuously reviewing, updating, and expanding our policies and procedures, and we’re committed to providing the highest levels of security.
What’s next for Dina?
We’re working on consolidating and improving the user experience on both web platforms and mobile. We want to have a unified experience that works in both contexts. So if you’re accessing the web application, those same features are available in the mobile application for a good, clean user experience.
In order to do that, it comes back to that iterative approach, where we’re doing it one step at a time. We want to get these benefits to our users quickly and add as much value along the way as we can.
Members Expect Quick Activation of In-Home Services. Does Your Plan Deliver?
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