While the focus is on getting through COVID-19, we’re starting to think about what the patient journey will look like once the current crisis has passed. Several trends have started to emerge.

1. More care in the home

First, we know that hospital space is limited and that more care can happen in the home or community, whether that’s through telehealth or with in-home resources. Innovations in the area of at-home diagnostic equipment will enhance the ability of providers to do remote virtual care. We believe that’s here to stay. Complex care will remain at the hospital but we’ll continue to rely on virtual or home-based alternatives. This will not only protect hospital bed capacity, but will provide lower-cost alternatives, and allow seniors and other patients to receive more care in the home. Digital health has gone from a “nice to have” to a must have. Innovations in the area of at-home diagnostic equipment will enhance the ability of providers to do remote virtual care.

Engaging patients is important, but remotely screening your employees is the only way to manage an extended workforce.

2. Remote health screenings

Second, while engaging patients is important, remotely engaging your workforce has never been more critical. The strategic use of artificial intelligence to manage routine processes like employee health screenings has proved to be an efficient model. Our text-based Staff Screening and Check-In tool is now live in 17 states and we’re managing more than 8,000 screenings a day for hospitals and national home health agencies. Remotely screening your employees, and using AI to identify and escalate outliers, is the most efficient way to manage an extended workforce. We believe this, too, is here to stay.

3. Technology that’s easy to use, scale

And, third, we’ve seen that healthcare can move faster, and adapt to change, when it needs to. But the solutions need to be easy to use and easy to scale.

We need to be flexible to get through COVID-19 and embrace the changes that have helped us gather data from the home and community, and improve the patient journey, so more people can get care where they want: in their homes.

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